At eBags, we’re committed to providing each customer with superior service. From personal assistance to convenient, and real-time UPS order tracking, eBags in-house customer service representatives are focused on customer satisfaction.

We carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices.

eBags is pleased to have won the The Multichannel Merchant (MCM) award again in 2008, also winning in 2001, 2002, 2004, 2006.

The eBags Security Pledge protects you while you shop at eBags so that you never have to worry about credit card safety. We guarantee that every transaction you make at eBags will be safe.

We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for questions or comments.

eBags combines the exciting and fast-paced worlds of fashion and travel with groundbreaking internet technology. eBags consists of two distinct online business units: eBags.com and Global Technology Services.

For all you do in life, we’ve got your bag!

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We carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices.

At eBags, we’re committed to providing each customer with superior service. From personal assistance to convenient, and real-time UPS order tracking, eBags in-house customer service representatives are focused on customer satisfaction.

We unconditionally guarantee all unused or defective merchandise for 60 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return any unused or defective merchandise FREE, for a prompt refund or exchange; the only exception is personalized or custom made items.

If you have purchased an eBags branded bag, we unconditionally guarantee your complete satisfaction for as long as you own the bag*. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise.

What’s more,are there additional Brands or Products that you would like to see on eBags? Is there other information that we can include on our site to make your shopping experience better? eBags Wants to Hear From You!
We are listening!

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